Product Returns

Returns Policy

Occasionally we know you may want to return items. We accept the return of all items only if they are unopened and in their original condition. If you return goods, as detailed within 7 days, we will offer a refund less the carriage charge. A handling charge of 20% will be taken off the goods sale price. No refunds can be given after 7 days.

Defective items:

You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

To return an item:

To return an item, please complete the form below giving the reason for the return. Once you have an RMA number from us wrap the package securely, enclosing details of the RMA number and reason for return, and send the package to Eli-Chem Resins U.K. Limited, Astra House, The Common, Cranleigh, Surrey, GU6 8RZ, United Kingdom. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories.

Then send the package to the address on our contacts page

Delivery charges:

If you are returning an item because of an error on our part, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.

Return Request Form

Please complete the form below to request an RMA number.

Order Information
Product Information